Refund policy
Lunamore Crystal Co. Return & Refund Policy
Because many of our pieces are natural, one-of-a-kind, and delicately hand-packaged, we do not accept returns for change of mind, and each crystal's unique shape, color, and formation should be expected to vary slightly from photos.
Damaged or Defective Items
We take great care in packaging every order, but if your item arrives broken or damaged in transit, we're here to make it right. Please contact us at [your email] within 48 hours of delivery with:
- Your order number
- Photos of the damaged item
- Photos of the outer packaging and box
Once received, we'll review your claim and offer a replacement (if available) or a refund within 5-10 business days.
Non-Returnable Items
Due to the personal and handmade nature of our products, custom orders, intention matches, shower steamers, and bath soaks are final sale and not eligible for return or refund unless damaged in transit.
Questions?
Reach out to us anytime at info@lunamorecrystalco.com or through our Contact page, we're happy to help.